business etiquette questionsI have the pleasure of working with corporations and universities on a regular basis, inviting them to share their etiquette questions and feedback. I have compiled a list of some of the most commonly asked job interview-related questions…a good read for the new grad and a great refresher for the seasoned professional!

Commonly Asked Business Etiquette Questions: The Job Interview

1.  Should I use an honorific when addressing my interviewer?

Always initiate a greeting or conversation using an honorific and the interviewer’s last name.  If the interviewer requests that you address him or her by their first name, by all means do so but until that time err on the side of caution.

2.  How much should I talk during an interview?

While you don’t want to monopolize the entire interview with needless banter, it’s important to come across as approachable and confident. Make initial small talk but be prepared to answer job related questions with a succinct and confident response.  Do research on the company and write out a draft of potential conversation topics that you will be ready to discuss when asked “Do you have any other questions?”.  It’s important to always have a question ready rather than answering with “No, I think you’ve covered everything.”

3.  If I am sick, should I warn the interviewer of my illness and not shake hands?

If you are well enough to make the interview, you are certainly well enough to shake hands.  It is inappropriate to refuse to give, or receive, a handshake.

4.  Should a woman interviewee stand up for a man interviewer? 

Yes, always. Standing shows respect and courtesy for the other person.

5.  Should a woman interviewer stand up for a man interviewee? 

Yes, always.  In business both men and women stand up for a greeting and farewell.

6.  Should I initiate a double fisted handshake to show goodwill? 

Absolutely not. A double fisted shake is used for close family and friends. It comes across as too familiar or patronizing when you are in a job interview or meeting someone for the first time.

7.  As a man, should I give a woman a lighter handshake than I would a male counterpart? 

A man who gives a woman, or another man, a light handshake sends a message that can be interpreted as weak or insecure.  While your handshake should not be as firm or uncomfortable as a vice grip with either gender, a firm, but not overpowering handshake is a sign of respect both men and women.

8.  If there is a foreign object in someone’s teeth, should I ignore it or tell? 

Use your best judgment, depending on the situation. Discreetly letting someone know they have something in their teeth is a genuine gesture of kindness. However, the job interview may not be the best time to alert someone that there is something in their teeth.  On the other hand…it may be the perfect time!

9.  How many glasses of wine may I order during an interview? 

None. During an interview, accepting a glass of wine or beer is a definite strike against you and a signal to the interviewer that you are not professional.  Always refuse alcohol at a job interview, even if the interviewer orders a glass of wine.

10. How should I introduce myself to multiple interviewers?

Extend your hand for a handshake, make direct eye contact with each interviewer, introduce yourself with both your first and last name and don’t forget to smile. Keep your free hand out of your pocket when shaking hands.

Diane Gottsman

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Phone Interview Etiquette Part Two: Q & A

by Diane on January 23, 2012

Phone Interview Etiquette Tips from Diane Gottsman, Etiquette Expert
The warm twitter and email response to last week’s post on phone interview etiquette inspired me to bring you a part two on the same topic.

I asked Ann Bohl Deacon, owner of Deacon Recruiting and a leader in employment placement to weigh in on her professional telephone interview tips. Ann and her team of experts have coached countless professionals through interview etiquette including the phone interview process. I’m sharing our Q & A and Ann’s tips below.

1. Diane: What should never be discussed on an initial phone interview?

Ann: Initial phone screens are just that – a screening tool.  This is the time for the recruiter to obtain basic information in an effort to determine whether or not this person is qualified for a face to face meeting.  Initial screens are usually aimed at clarifying work history (basic roles in each position, reasons for leaving, and salary earned, to name a few) and a basic skill set for the position.  In my opinion, interviewees should avoid discussing any matters that project an assumption of being hired.  For example, this is not the time to discuss topics such as desired salary or benefits, upcoming travel plans or other personal matters that could potentially impact employment, or promotion opportunities.  Interviewees are better advised to be prepared with resume in hand, answer questions directly, honestly and succinctly, and to follow up with a couple of questions regarding the next steps of the process and/or the nature of the role in the event it’s unclear.

2. Diane: What is the most important thing and interviewee can do to make a favorable impression during a phone interview?

Ann: First and foremost, I would suggest prepare, prepare and prepare some more!  Interviewees should review the company’s website and the specific job description well before the interview, jotting down questions they may have about either.  Approximately 15 minutes before the interview, interviewees should gather the resume (preferably the same one that was sent to the recruiter so that you are both looking at the same document), and a pen and pad for note taking.  If the interviewee has been asked to call the recruiter they should make certain they call them at the exact time agreed upon.  Doing otherwise is as unprofessional as showing up late to the face to face meeting! Conversely, if the recruiter will be calling the candidate, the candidate should ensure they are in a quiet place where they will not be interrupted.  In addition, they should ensure a strong charge if using a cell phone or, better yet, use a land line to avoid any issues that often arise with a cell phone, i.e. dropped calls, poor reception.

The interviewee should be keenly aware of their tone of voice and inflection, making every effort to project a positive, cheerful attitude. Oddly enough, this is usually helped by dressing the part!  Even though the interviewee can’t be seen by the recruiter, always dress for the interview to get in the mindset of being interviewed.  Rolling out of bed 5 minutes prior to the interview will make a negative impression, guaranteed!

Thank you, Ann, for your professional expertise!

Ann Bohl Deacon is the Founder and CEO of Deacon Recruiting / Deacon Professional Services. Deacon Recruiting was recently recognized as the number one search firm by the San Antonio Business Journal.  Visit Ann’s career tips page for more pointers on the interview process.  

Diane Gottsman

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Kissing at the stroke of midnight is a New Year’s Eve tradition that adds to the festive spirit of an already celebratory evening.  That said, what do you do this if the person who’s puckering up next to you at midnight is your friend’s odd cousin with his navigational GPS fixed directly on you? Never [...]

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A Proper Global New Year’s Eve Toast

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Guest Post by: Sharon Schweitzer I asked my friend and colleague Sharon Schweitzer, founder of Protocol & Etiquette Worldwide to fill us in on some Toasting Etiquette Tips … A Proper Global New Year’s Eve Toast Are you looking to add international flair to your New Year’s Eve conversation? After traveling the globe, visiting vineyards and [...]

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