Winston Churchill said, “The outside of a horse is good for the inside of a man.” Horses tend to mirror our emotions, and require a calm, yet assertive demeanor. The same attributes that are used with horses can be applied to your professional relationships.
- Remain composed. Horses are prey animals and startle easily. When approaching a horse, it’s best to adopt a friendly and peaceful demeanor. The same is true of your client relationships. Give your client an opportunity to see you as genuine and proficient.
- Pay attention to details. Horses require regular grooming. Going over your horse from head to hooves allows you to notice when something needs extra attention, like a stone in the hoof or a scratch on the neck. Paying close attention to your client’s needs reassures them that you are detail-oriented. Take strides to avoid problems before they happen. Your client will notice and appreciate your attentiveness.
- Assert leadership. Horses are herd animals. There is a pecking order to their groups, and the herd works in harmony when a leader dynamic is established. Clients expect you to guide them in a direction that will be most beneficial to their success. Conduct your interactions with their desired goal in mind, capitalizing on your professional skills and expertise.
- Stay alert. Though horses are gentle, they are large animals with the potential to harm if startled. In every interaction with a horse, you look for a way to avoid injury in the event something goes awry. When dealing with a client, pay attention to their comments, responses and reactions. Be prepared to adjust the plan if a problem or issue arises.
- Teamwork is essential. Through positive interactions, calm leadership, and open communication, you build trust and respect with your horse. Approaching your client with the aim of working together will generate stronger relationships and garner positive end results.