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Diane Gottsman | Leading Etiquette Expert | Modern Manners Authority

Leading Etiquette Expert and Modern Manners Authority Diane Gottsman’s official blog, with Business Etiquette, University Etiquette, Social Media Etiquette, Dining Etiquette and more.

Characteristics of Likable Employees

25 Jan 2016 By: Diane Gottsman

Likable Employees | Characteristics

There’s something fascinating about an employee who is instantly perceived as likable. They consistently greet you with a warm smile and always make time listen to what you have to say. They are friendly, efficient and seem to get along with everyone in the office. You might think they were born with this positive disposition, but more than likely it has been cultivated with intention and consistent practice. The list below details a few characteristics of a likable employee and what you can do to build a favorable impression among your team.

They always have an affirmative outlook. When times are tough, this person is rarely fazed. Instead of focusing on the disappointments, their optimistic viewpoint reinvigorates the team and keeps office morale high. In your office, strategize alternative ideas with enthusiasm and provide suggestions on how to go about solving a problem.

They speak your language. Effective communication is essential when working with others, and a likable staff member knows how to connect best with their peers. They have observed their coworkers’ communication styles and have taken a mental note. Regarding professional feedback or offering a helping hand, they tailor their message to successfully get their point across. An email may be fine for some; another may prefer a face to face meeting so the exchange won’t be taken negatively or out of context. Pay close attention to the tone and attitude that seems to work best with each colleague and utilize your observations.

They are not ego-centered. Because they are quick to acknowledge professional success as a “group effort,” they have naturally built an alliance of mutual loyalty and respect. People tend to gravitate towards those they admire and trust. When the opportunity presents itself, acknowledge those that were integral to the achievement. The adage “There is no ‘I’ in team” applies.

They don’t overlook small details. They remember important milestones and are often the first to extend a friendly birthday greeting or note of congratulations. This is the type of colleague who not only knows your child’s name but asks about their dance recital or tennis tournament. You will find yourself better able to retain this sort of information by being completely present during conversations and asking questions rather than checking your phone or looking away. Even a 30-second interaction can forge a lasting bond.

They welcome other perspectives. Creativity can grind to a screeching halt when a person isn’t willing to listen to other people’s opinions. Instead of being preoccupied with their own agenda, a likable employee will actively enlist the advice and expertise of others for alternate perspectives. Staying open to other points of view will be seen as a valuable contribution that encourages dialogue.

They finish their work in a timely manner. A reliable employee values their peers’ time and subsequently takes ownership of their own projects and deadlines. They are seen as trustworthy and reliable and can be counted on to deliver.  At the end of the day, you were hired to do a job. The way you choose to complete your daily tasks can affect your reputation. If you find yourself with time on your hands, ask a cubicle mate how you can help out.

They use their job description as a starting place.  This type of person throws out the rule book when it comes to workplace responsibilities, going above and beyond their job duties. Instead of sticking to a rigid list of do’s and don’ts, a likable employee will assess the needs of the office and find ways to meet them. They recognize each day as another chance to pinpoint problem areas that can be streamlined for greater productivity. By being proactive, you will emphasize your commitment to the team, making colleagues and supervisors appreciative of your work ethic.

When you enjoy your job, it shows in your day-to-day attitude. It also affects those working around you and can result in a positive work review and promotion to the next level.

For more of Diane’s business etiquette tips, subscribe to her articles on Huffington Post, “like'” Diane’s Facebook page and follow her on Pinterest and Instagram.

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Diane Gottsman

Diane Gottsman is a national etiquette expert and modern manners professional, sought out industry leader, television personality, accomplished speaker, Huffington Post blogger, author, and the owner of The Protocol School of Texas, a company specializing in executive leadership and etiquette training. Diane is routinely quoted in national and international media including The New York Times, The BBC, CNN, Bloomberg Business Week, Kiplinger, Huffington Post Canada, U.S. News and World Report, and Forbes. She is the resident etiquette expert for two popular morning talk shows, SA Living and Good Day Austin. She has been seen on The TODAY Show, HLN Headline News, WGN Chicago, and CBS Sunday Morning. Her clients range from university students to Fortune 500 companies and her workshops cover topics ranging from tattoos in the workplace to technology at the dinner table and the proper use of social media.

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Diane Gottsman is a national etiquette expert, sought after industry leader, and owner of The Protocol School of Texas,
a company specializing in executive leadership and business etiquette training.

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