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Diane Gottsman | Leading Etiquette Expert | Modern Manners Authority

Leading Etiquette Expert and Modern Manners Authority Diane Gottsman’s official blog, with Business Etiquette, University Etiquette, Social Media Etiquette, Dining Etiquette and more.

10 Words and Phrases to Remove from Your Vocabulary

17 Feb 2020 By: Diane Gottsman

Your vocabulary is effecting your credibility. People make judgments about you based on your confidence, professionalism, and ability to communicate. Your social and business success relies on how you are perceived. We all have favorite phrases we tend to fall back on when engaging with our friends. But habits run deep, and it’s worth a look at a few words and phrases to remove from daily use. Some people rely on fillers such as “like” and “um,” to buy time during an awkward silence. They add no meaning and actually distract from your point and weaken your message. Other phrases are used in a spirit of fun to add some color or style to your speech. English is a rich, dynamic language, and choosing other words can add impact while reflecting your knowledge and intellect.

Vocabulary

Here are ten words and phrases which may be killing your credibility:

No Offense

People usually say this phrase just before saying something offensive, hurtful or unkind. If you feel obliged to buffer your remark with “no offense,” it might be worth reconsidering what you are about to say.

To Be Honest

Macmillan Dictionary defines the phrase as one that one uses when telling someone what they really think, especially when it may be something they don’t want to hear. It’s a velvet hammer when you want to state the truth. This term can also imply you are usually not forthcoming or truthful.

No Problem

An increasingly common response to “thank you” and a poor substitute for “you’re welcome.” While the intention is to let people know you didn’t mind whatever it was they’re thanking you for, it also implies it could have been an inconvenience.

Just Saying

Usually said with a head tilt and an eye roll, this phrase illuminates a statement that is awkward or critical. Consider whether your response is genuinely helpful, essential, or kind before the words leave your lips. The phrase comes across as sarcastic, insulting, and judgemental.

Know What I Mean?

Usually added to the end of a statement, people commonly use this phrase for emphasis, not understanding. Most of the time, it’s an unnecessary filler. If you are concerned your point may not be strong or concise. Ask for validation by saying, “did I make myself clear?”

My Bad

This phrase has somehow become a stand-in for an apology. While it is admirable to own up to something when one is at fault, this phrase has a flippant quality, which implies it’s not genuine remorse. A true apology requires steps and sincere remorse. Even a lighter offense, such as forgetting to pick up eggs on the way home or accidentally stepping on someone’s toes, requires an “I’m sorry I forgot” or “Sorry, I hope I didn’t hurt you when I stepped on you.”

Awesome or Amazing

Sometimes, a situation or reaction sincerely IS awesome or amazing. However, these two words are often overused as a general response. Use them when they genuinely apply. Otherwise, substitute a more appropriate word or allow the person to continue to speak without interruption. Some people respond with these words as a way to say, “I’m listening.” Instead, nod your head, respond by asking a thoughtful question like, “It sounds like it was an incredible adventure. Did the entire family zip line or just you and your son?”

Whatever

Americans have voted this word the most annoying for nine years in a row. It shuts down conversations with a flippant, disinterested vibe. It’s a slang term that clearly states, “I don’t care,” and is used to demonstrate disrespect or disdain.

Tribe, Hubs, Littles

Some words pop up in the common vernacular to describe everyday terms. When the originality wears off, and your entire “tribe” is continuously referring to their “hubs” and “littles,” especially on social media, the words quickly become tired and worn out. It’s more of a fad than a fashion statement.

You may also like Four Healthy Words to Immediately Put Into Practice. For more of Diane’s etiquette tips, read her posts on Inc., subscribe to her articles on Huff Post, “like” The Protocol School of Texas on Facebook, and follow her on Pinterest, Instagram, and Twitter. Buy her new book, Modern Etiquette for a Better Life.

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Diane Gottsman

Diane Gottsman is a national etiquette expert and modern manners professional, sought out industry leader, television personality, accomplished speaker, Huffington Post blogger, author, and the owner of The Protocol School of Texas, a company specializing in executive leadership and etiquette training. Diane is routinely quoted in national and international media including The New York Times, The BBC, CNN, Bloomberg Business Week, Kiplinger, Huffington Post Canada, U.S. News and World Report, and Forbes. She is the resident etiquette expert for two popular morning talk shows, SA Living and Good Day Austin. She has been seen on The TODAY Show, HLN Headline News, WGN Chicago, and CBS Sunday Morning. Her clients range from university students to Fortune 500 companies and her workshops cover topics ranging from tattoos in the workplace to technology at the dinner table and the proper use of social media.

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Diane Gottsman is a national etiquette expert, sought after industry leader, and owner of The Protocol School of Texas,
a company specializing in executive leadership and business etiquette training.

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