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Diane Gottsman | Leading Etiquette Expert | Modern Manners Authority

Leading Etiquette Expert and Modern Manners Authority Diane Gottsman’s official blog, with Business Etiquette, University Etiquette, Social Media Etiquette, Dining Etiquette and more.

6 Good Reasons to Bite Your Tongue in the Office

06 Oct 2014 By: Diane Gottsman

6 Good Reasons to Bite Your Tongue in the Office by Diane Gottsman National Etiquette Expert and Modern Manners Authority

Bite your tongue!

When it comes to behavior in the office, it’s important to err on the side of caution when you are establishing your professional image in the workplace.

Here are a few tips and reminders to follow while you’re at work to avoid any turmoil with your peers:

1. You don’t always need to be “right.” It’s unrealistic to think you will never make a mistake. How you handle it says a great deal about who you are as a professional. Don’t try and shift the blame or go radio silent, hoping no one will notice. Own your error, come up with a solution and apologize for the inconvenience it may have caused. This shows maturity and tells your boss you can be trusted to handle a difficult situation under pressure.

2. It’s not necessary to one up your coworker. Friendly competition is healthy and challenges others to step up their pace. However, hostile competition and undermining a coworker in front of others is a bad business move. Make every effort to congratulate a peer on a job well done and keep the conversation focused on their success. Steer away from bringing the conversation back to you and your own achievements.

3. You learn more by listening. It’s critical you don’t miss a lesson in business because you are too busy talking! If someone is taking the time to offer you constructive criticism, mentor you, or give you a piece of sound business advice, take advantage of the opportunity to listen and learn. Jot down notes to review later.

4. Don’t over commit. It’s the beginning of the holiday season and things are going to start getting extremely hectic. Your coworkers all have great causes they support and would like to get you involved. Prepare what you will say when asked to volunteer for the toy drive, bake sale, community diaper collection, and Santa’s volunteer clean up project. Pick and choose carefully what and who you will support. Say to the others, “I’m sorry, I’ve already committed to another project but it sounds like a wonderful outreach.” Be polite but firm.

5. Know-it-alls are annoying. If you are good at your job, there is no need to brag about your expert status. Your reputation will speak for itself loud and clear.

6. No one respects a gossip. Being part of the “in the know” crowd may seem exciting and fun,until you are the subject of conversation. Rest assured, if they are trash talking someone else with you, they are surely talking about you when you are gone. Avoid water cooler chit chat and aspire to be the person who can be counted on to keep their mouth shut. At the end of the day your associates will view you as a trustworthy friend and coworker.

For more of Diane’s thoughts on etiquette related topics, follow Diane’s blog on Huffington Post.

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Diane Gottsman

Diane Gottsman is a national etiquette expert and modern manners professional, sought out industry leader, television personality, accomplished speaker, Huffington Post blogger, author, and the owner of The Protocol School of Texas, a company specializing in executive leadership and etiquette training. Diane is routinely quoted in national and international media including The New York Times, The BBC, CNN, Bloomberg Business Week, Kiplinger, Huffington Post Canada, U.S. News and World Report, and Forbes. She is the resident etiquette expert for two popular morning talk shows, SA Living and Good Day Austin. She has been seen on The TODAY Show, HLN Headline News, WGN Chicago, and CBS Sunday Morning. Her clients range from university students to Fortune 500 companies and her workshops cover topics ranging from tattoos in the workplace to technology at the dinner table and the proper use of social media.

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Diane Gottsman is a national etiquette expert, sought after industry leader, and owner of The Protocol School of Texas,
a company specializing in executive leadership and business etiquette training.

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