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Diane Gottsman | Leading Etiquette Expert | Modern Manners Authority

Leading Etiquette Expert and Modern Manners Authority Diane Gottsman’s official blog, with Business Etiquette, University Etiquette, Social Media Etiquette, Dining Etiquette and more.

10 Etiquette Rules to Embrace in 2018

12 Jan 2018 By: Diane Gottsman

Despite all the typical lofty resolutions made at this time of year, there a few simple habits that are almost guaranteed to build stronger connections socially and professionally.

Etiquette Rules to Embrace

Here are ten etiquette tips to help take your relationships to the next level this year.

Open Wide and Smile

The wealth of positive results from moving a few facial muscles is astounding. Opening your mouth and showing your teeth will help you appear happier and more genuine, leaving a lasting impression. Research shows a smile can even elevate your mood and create a sense of well-being. “One smile can generate the same level of brain stimulation as up to 2,000 bars of chocolate” (without the added calories!).

Focus

Giving your full attention to another person sends the message you value the relationship and care about what they are saying. The next time your mind starts to wander in the middle of a story, re-engage by asking an open-ended question. Put forth the effort to engage and come to the table interesting and interested. The best conversationalists allow others to take the spotlight and shine.

Polish Your Shoes

If you think no one notices what you wear on your feet, you are wrong. The condition of your shoes is likely an indication of the state of your life. Do a spot check of the soles, heels and tips of your toes. Make sure your shoes are in good repair, clean and polished. When not in use, store them away in see-through containers, on shelves or a rack. Invest in shoe trees, polish, a soft bristle brush and fresh laces for your oxfords. Check your shoes weekly for scrapes, scuffs and signs of wear and tear. Take shoes that need extra attention to a cobbler.

Learn to Make a Toast

A heartfelt toast can elevate any occasion, but the perfect words seldom come naturally. Before you raise your next glass to honor someone special, follow a simple formula for toasting success: Stand Up, Speak Up and Sit Down. Avoid “winging it” without thoughtful preparation. If you absolutely can’t stand in front of a crowd without a little security, write out short bullets on a small piece of paper to ease your mind. If you rehearse multiple times, you will most likely sail through the toast with confidence.

Introduce Others the Right Way

Take the awkwardness out of socializing in a crowd with a few simple rules. The most senior person’s name is spoken first in a professional introduction. For example, “Susan Childers, I would like to introduce Austin Gwenn.” Avoid using nicknames or only the first name such as “Austin.” Always say their first and last name. Honorifics are customary for dignitaries, religious leaders, politicians, military leaders and professionals such as doctors and professors. But, generally, a first and last name is acceptable. The bottom line, show respect for those you are introducing. In most cases, no one will notice whose name you said first, but they will remember your ease of delivery.

Open Your Own Door

In a professional setting men and women hold equal status. A woman who arrives at the door first should not hesitate to walk through it or even hold it open for a male colleague. In social settings, it is still considered polite for a man to open the door for a woman. However, a woman should not hesitate to keep a door propped open for a man walking behind her or carrying heavy packages and needing a helping hand.

Hold an elevator door open for those walking up (instead of pressing the “close” button to make the door close quickly!) A revolving door is a bit more confusing. The protocol is a man should step in and get the door moving for the woman to step into the next compartment. In reality, if a woman arrives first, I suggest she step in and push it herself.

Use Your Best Table Manners

There is no excuse for not knowing how to behave at the dinner table. This means being a pleasant and enjoyable dining companion, chewing with your mouth closed and using the right utensils. Despite the world becoming more casual, dining skills are not a thing of the past. People may feel less awkward at the table when they know some basic dining skills.

Write a Thank You Note

Whether for a gift, an act of kindness, or following up after a job interview, a note of gratitude is a powerful tool. A handwritten note shows others you acknowledge and appreciate their efforts, which in turn will leave a favorable impression.

RSVP Within 24 Hours

Waiting too long to respond back to an invitation gives the illusion that you are holding out for a better offer. Don’t put off declining because you don’t want to let the host down; they will be far more put out if they feel you were stringing them along. Or, even worse, waiting until the last minute.

Put Your Cell on Airplane Mode

Always give preferential treatment to those who are physically present. It’s easy to allow technology to lead to a few serious breaches of etiquette. Take advantage of your phone’s many features including airplane mode, silent, vibrate and voicemail. Turn your phone off and engage.

For more of Diane’s etiquette tips, you may enjoy 10 Steps to Living a Full Life. Read her posts on Inc., subscribe to her articles on HuffPost, “like” The Protocol School of Texas on Facebook, and follow her on Pinterest, Instagram and Twitter. Buy her book, Modern Etiquette for a Better Life.

 

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Diane Gottsman

Diane Gottsman is a national etiquette expert and modern manners professional, sought out industry leader, television personality, accomplished speaker, Huffington Post blogger, author, and the owner of The Protocol School of Texas, a company specializing in executive leadership and etiquette training. Diane is routinely quoted in national and international media including The New York Times, The BBC, CNN, Bloomberg Business Week, Kiplinger, Huffington Post Canada, U.S. News and World Report, and Forbes. She is the resident etiquette expert for two popular morning talk shows, SA Living and Good Day Austin. She has been seen on The TODAY Show, HLN Headline News, WGN Chicago, and CBS Sunday Morning. Her clients range from university students to Fortune 500 companies and her workshops cover topics ranging from tattoos in the workplace to technology at the dinner table and the proper use of social media.

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27 Jul 2023

Also, the nice thing about interviewing etiquette experts was they all returned my call. Thanks @Debretts @williamhanson Laura @PolishedManners and @DianeGottsman for bringing some clarity to protocol chaos

5 Jul 2023

Technology and the gig economy are playing a role in #tipping #etiquette. Sharing my thoughts on when to tip, skip, and how much with @cnbcmakeit: . #manners #gigeconomy #technology #modernmanners

19 Jun 2023

Become their favorite houseguest and spread kindness on your summer travels! Tips on the blog. ❤️🧳✈️🚗

https://dianegottsman.com/2023/06/19/houseguest-etiquette-reminders-for-the-summer/

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Diane Gottsman is a national etiquette expert, sought after industry leader, and owner of The Protocol School of Texas,
a company specializing in executive leadership and business etiquette training.

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