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Diane Gottsman | Leading Etiquette Expert | Modern Manners Authority

Leading Etiquette Expert and Modern Manners Authority Diane Gottsman’s official blog, with Business Etiquette, University Etiquette, Social Media Etiquette, Dining Etiquette and more.

How to Politely and Professionally Attend a Client’s Wedding

25 Jul 2018 By: Diane Gottsman

People tend to do business with those they like, which is the main reason entrepreneurs invest time and effort in building client relationships.

Client's Wedding etiquette | cupcakes with "I do" decorations

Previously published on Inc.

When a client invites you to their wedding or that of their son or daughter, consider it a sign of a deepening friendship. You have successfully transcended professional boundaries and are entering your client’s personal circle. A wedding invitation on a professional level is slightly different than when your college roommate or favorite cousin is exchanging vows. It’s an opportunity to interact with your client amicably, without forgetting your relationship is based on your business connection. Follow these seven etiquette tips to help you walk the thin line between personal and professional behavior at a client’s wedding or any other social function.

RSVP Promptly

Whether the answer is yes or no, a quick response will convey the level of importance you place on the invitation. Whatever you do, don’t put off RSVPing to the point where the bride or groom has to contact you to see if you are coming. Once you reply, honor the commitment, regardless of other opportunities which may arise.

Celebrate Carefully

The best tribute you can pay to the client who invited you is to enjoy the festivities. However, while this is a social occasion, remember you are there because you are a trusted business associate who has become a friend. Don’t do anything to jeopardize the professional reputation you’ve worked hard to develop. Proceed with caution at the open bar; set a low limit and stick to it.

Don’t Talk Shop

Your relationship has two sides: business and personal. At a non-work event where the spotlight is on family and friends, your social relationship should be at the forefront. This means to avoid talking shop and be mindful of monopolizing your client’s time when they are busy hosting the event. Focus on being a pleasant guest and simply being yourself; you don’t have to be “on” as you might in a client meeting.

Mingle Authentically

Keep in mind this is a private family event, not a chamber of commerce mixer. Don’t use it as a brand-building or networking opportunity. Make sure to show an interest in other guests on a personal level, not in terms of what they do or how they might help your business. Leave your business cards at home; if you make a connection you’d like to follow up on later, look them up when you’re back in the office.

Stick to the Registry

Like any other wedding guest, etiquette dictates you provide a gift. If you don’t know the bride and groom well, you can’t go wrong by sticking to choices on the registry. Consider the nature of your relationship; if it’s a longtime client who makes up a significant part of your business, you may want to spend a little more, but don’t feel obligated to blow your budget or go overboard.

Put Away the Phone

Turn your phone off during the ceremony and (if you must) on mute during the reception. Avoid posting images from the wedding on social media; most couples would rather avoid casual or unflattering shots floating around online when they have paid a professional photographer to capture the event’s best moments. However, if you unobtrusively capture some fun, candid moments, share them with your client following the ceremony–and thank them again for including you.

Reciprocate

Since a more social relationship is developing, keep the friendship going. Invite your client to a social function such as a sporting event or dinner party. Initiate other opportunities to continue growing your professional bond.

You may also like Destination Wedding Etiquette. For more of Diane’s etiquette tips read her posts on Inc., subscribe to her articles on HuffPost, “like” The Protocol School of Texas on Facebook, and follow her on Pinterest, Instagram and Twitter. Buy her new book, Modern Etiquette for a Better Life.

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Diane Gottsman

Diane Gottsman is a national etiquette expert and modern manners professional, sought out industry leader, television personality, accomplished speaker, Huffington Post blogger, author, and the owner of The Protocol School of Texas, a company specializing in executive leadership and etiquette training. Diane is routinely quoted in national and international media including The New York Times, The BBC, CNN, Bloomberg Business Week, Kiplinger, Huffington Post Canada, U.S. News and World Report, and Forbes. She is the resident etiquette expert for two popular morning talk shows, SA Living and Good Day Austin. She has been seen on The TODAY Show, HLN Headline News, WGN Chicago, and CBS Sunday Morning. Her clients range from university students to Fortune 500 companies and her workshops cover topics ranging from tattoos in the workplace to technology at the dinner table and the proper use of social media.

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Diane Gottsman is a national etiquette expert, sought after industry leader, and owner of The Protocol School of Texas,
a company specializing in executive leadership and business etiquette training.

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