Why You Should Appreciate Customers Who Complain
With social media and online reviews lending increased importance to every comment, it’s imperative that businesses adopt a robust customer…
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9 Tips to Building Loyal Customers
While businesses often direct their attention on attracting new clients, strengthening their connection with existing customers is equally, or perhaps…
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11 Things to Do This Week to Increase Business Referrals
A glowing customer endorsement nearly always outperforms traditional paid advertising. Getting people to talk about you starts with trust. This…
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Ask the Etiquette Expert: Tipping Uber and Lyft Drivers
Dear Diane, I was wondering if you could help my colleague and I settle a friendly debate regarding whether or…
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Ask the Etiquette Expert: Tipping the Salon Owner
Question: I recently opened my own salon and spa and I sublease space to other stylists, massage therapists and one…
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Ask the Etiquette Expert | Customer Service Etiquette | Guest Etiquette Blogs | Hotel Etiquette | Travel Etiquette
Ask the Etiquette Expert: Hotel Etiquette & Host Dilemma
I recently received a question from a Bed & Breakfast owner regarding how to handle guests who use their fresh,…
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Business Etiquette | Children's Etiquette | Cold and Flu Etiquette | College Etiquette | Customer Service Etiquette | Dining Etiquette | General Etiquette | Health and Wellness Etiquette
Restaurant Etiquette: 10 Things Wait Staff Can Do to Keep Customers Happy
Waiting tables may look easy, but it can be very stressful. From remembering drink orders, carrying a 20 pound tray…
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Business Etiquette | Customer Service Etiquette | General Etiquette | Office Etiquette | Workplace Etiquette
Business Etiquette: How to Accept Criticism
Criticism is a fact of life and a powerful training tool when we understand how to put it to use….
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Business Etiquette | Customer Service Etiquette | General Etiquette | Networking Etiquette | Office Etiquette | Uncategorized | Workplace Etiquette
Cursing at Work: Replacing Profanity with Professionalism
If you think that cursing at work is harmless, think again: using foul language in the office may also be…
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The Business of Excellent Hotel Customer Service: The Stephen F. Austin Hotel
At the risk of sounding redundant, because I have blogged about this particular topic and hotel before, when something, some…
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Body Language Etiquette | Business Etiquette | Customer Service Etiquette | General Etiquette | Office Etiquette | Uncategorized | Workplace Etiquette
Business Etiquette: Refresh Your Business Skills and Tune-up Your Manners in 2013
If one of your resolutions for 2013 includes advancing your career, today’s post is for you. In fact, all of…
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Six Ways To Be a Better Boss
Whether you’re in retail or rocket science, one of the hardest parts of any job is managing people. As a…
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Business Etiquette: Using Your Manners in Customer Service
I was recently checking out at a large retail store and was taken by surprise at the low level of…
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