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Diane Gottsman | Leading Etiquette Expert | Modern Manners Authority

Leading Etiquette Expert and Modern Manners Authority Diane Gottsman’s official blog, with Business Etiquette, University Etiquette, Social Media Etiquette, Dining Etiquette and more.

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Is Workplace Etiquette on the Decline? A Mannerly Refresher for 2024

18 Mar 2024 By: Diane Gottsman

Is workplace etiquette on the decline? Multinational businesspeople gathered together at modern office conference boardroom partners during business meeting, black african female team leader ready to speak standing looking at colleagues

It’s March 2024, and most are completely back to their daily work routine. Many people want to blame the pandemic for the most recent bad manners at the office, and whether or not the isolation and flux has had anything to do with a bad attitude or consistently being late to work or a meeting (which ... [ Read More ]

What Matters Most to Gen Z In the Workplace

10 Sep 2023 By: Diane Gottsman

What Matters Most to Gen Z In the Workplace | group of Gen Z employees in business attire, side profiles

There has been quite the conversation with employers struggling to engage with the new workforce, aka Gen Z. Born between the middle 1990’s and early 2010’s, these individuals bring a distinct set of skills to the boardroom table – which, today, often does NOT include an office. A recent ... [ Read More ]

What Matters More to Employees Than Money

01 May 2023 By: Diane Gottsman

what matters more than money to employees | Smiling, happy, Young beautiful african american woman studying at home with laptop. Taking notes in notebook. Bright spacious living room. E-learning concept. Study at home concept.

Happy employees are productive employees, and it makes solid business sense for the employer to delve into what keeps team members motivated and engaged. We see so many first-hand stories of both employee and employer poor behavior and recently, two examples were highlighted in the news that caught ... [ Read More ]

Small Business Success: Leading With Your Heart

16 May 2022 By: Diane Gottsman

small business success | Stand out from the crowd and different creative idea concepts One red 3d social media notification love like heart pin icon pop up from others on light green pastel color wall background 3D rendering

Chances are, you started your company because you knew you could offer something in a way that no one else could, but it’s easy to lose sight of that purpose when faced with the day-to-day realities of running a business. Small business success is directly related to how well its clients and ... [ Read More ]

6 Ways To Boost Employee Happiness (And Why It Matters)

11 Apr 2022 By: Diane Gottsman

employee happiness | Two Diverse Entrepreneurs Have a Team Meeting in Their Stylish Coffee Shop. Barista and Cafe Owner Discuss Work Schedule and Menu on Laptop Computer. Multiethnic Female and Male Restaurant Employees.

In today’s economic climate, when many businesses are short-staffed and many workers are reconsidering their current jobs, discerning managers are wise to consider how to increase employee happiness and motivation. Determining what makes employees thrive is paramount for several reasons. First, ... [ Read More ]

Leadership Skills That Will Propel Your Career

22 Apr 2021 By: Diane Gottsman

leadership skills

There are still many unanswered questions and unfamiliar roads ahead when it comes to the post-pandemic world. According to a report by Deloitte Access Economics, by 2030, two-thirds of all jobs will be “soft skill intensive.” Developing the leadership skills necessary to manage people, run ... [ Read More ]

Instilling Leadership Qualities in Your Children

20 Jan 2020 By: Diane Gottsman

Leadership qualities

In honor of Martin Luther King Jr. Day, a post on leadership qualities is timely and in order. Our children are the hope of the future and as parents, teachers, role models and mentors, it's our responsibility to give them the "best that we've got!" Here are 6 ways to instill leadership qualities ... [ Read More ]

8 Tips For Managing a Dynamic Millenial

16 Aug 2018 By: Diane Gottsman

8 Tips for Managing a Dynamic Millennial

Millennials bring a different and exciting worldview to the workforce. Defined as individuals born between approximately the 1980s to the early 2000s, millennials have a distinct approach to life and work that may confound managers from previous generations. As a group, millennials are ... [ Read More ]

10 Qualities of a Confident Leader

06 Aug 2018 By: Diane Gottsman

Confident Leader

Over a ten-year period, educator Richard St. John interviewed more than 500 successful professionals, from astronauts to entrepreneurs, physicists to CEOs, to identify what he called “success factors.” Previously published on HuffPost. The top three traits that emerged from his research? ... [ Read More ]

Why You Shouldn’t Friend Your Employees on Social Media

06 Mar 2018 By: Diane Gottsman

Why You Shouldn't Friend Employees on Social Media

You've worked hard to create a strong professional relationship with your employees. You recognize their efforts, show appreciation when they've done an exceptional job, and do everything in your power to maintain a culture of collaboration. Previously published on Inc. Considering how much ... [ Read More ]

Civility Still Reigns in a Modern Society

19 Jan 2018 By: Diane Gottsman

Civility Still Reigns

Unfortunately, it is becoming increasingly common to hear, read and see examples of bad behavior in all walks of life. Being bombarded with this information on a regular basis raises questions about who we are and what we value and will tolerate as a society. It's no wonder we're all asking, ... [ Read More ]

7 Simple Steps for Cultivating Confidence

30 Oct 2017 By: Diane Gottsman

7 Significant Ways to Project Confidence

This article was originally published on Inc.com. Some people exude the kind of assurance which gives them an air of power, trustworthiness and grace. This personality instantly generates respect and often admiration from others. These types often gravitate to leadership positions because they ... [ Read More ]

5 Major Life Events Which Can Make You a Stronger Leader

09 Oct 2017 By: Diane Gottsman

How Difficulties Strengthen You as a Leader

Daily experiences, especially those which are difficult, can teach you valuable lessons that help you grow and succeed. This article was originally published on Inc.com. Not only do challenges in life make you more resilient, but they have the potential to set you up for success. Showing up, ... [ Read More ]

College Lessons Beyond the Classroom

19 Jun 2017 By: Diane Gottsman

College Lessons

There are countless lessons you'll learn during your college years that won't come from a textbook or a classroom lecture. Some of the most important instructional moments won't even require a specialized course. If you embrace the right attitude, college can be an exciting, invaluable time for ... [ Read More ]

6 Things Confident People Don’t Do

30 May 2017 By: Diane Gottsman

How to Be Confident

Successful people aren’t born -- they are the product of hard work, the right mindset and a positive attitude. They know how to identify personal roadblocks and the steps necessary to succeed. Everyone has their personal struggles and it’s important to identify what keeps you from growing ... [ Read More ]

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Etiquette Expert Diane Gottsman's Tweets
27 Jul 2023

Also, the nice thing about interviewing etiquette experts was they all returned my call. Thanks @Debretts @williamhanson Laura @PolishedManners and @DianeGottsman for bringing some clarity to protocol chaos

5 Jul 2023

Technology and the gig economy are playing a role in #tipping #etiquette. Sharing my thoughts on when to tip, skip, and how much with @cnbcmakeit: . #manners #gigeconomy #technology #modernmanners

19 Jun 2023

Become their favorite houseguest and spread kindness on your summer travels! Tips on the blog. ❤️🧳✈️🚗

https://dianegottsman.com/2023/06/19/houseguest-etiquette-reminders-for-the-summer/

#travel #houseguest #etiquette #manners #kindess #modernmanners #etiquetteexpert

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Diane Gottsman is a national etiquette expert, sought after industry leader, and owner of The Protocol School of Texas,
a company specializing in executive leadership and business etiquette training.

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